This is a small book about a very important subject. A lot has been written about trust: about what it is and what it can do for people, families, companies, communities and countries. Often, good work is being sabotaged by interpersonal conflict, political infighting, paralysis, stagnation, apathy, or cynicism. Almost always, one can trace these problems to a breakdown in trust. It not only kills good work, it also inevitably creates some degree of misery, annoyance, fear, anger, frustration, resentment, and resignation. By contrast, in successful companies where people are innovative, engage in productive conflict and debate about ideas, and have fun working together, one can find strong trusting relationships. Having the trust of those you work with is too important not to be intentional about building and maintaining it.
With this book, you will learn how to build and maintain strong trusting relationships with others, and repair trust when it is broken, by being intentional and consistent in your language and actions. Understanding and consistently demonstrating trustworthy language and behavior will help you earn and keep the trust of the people you work with.
Trust book includes a pull-out card with the 4 distinctions of Trust that author Charles Feltman makes. It is very useful in stimulating a conversation about Trust.
The Thin Book Trust at Work Cards is a 20-pack of the pull-out card. The cards are 8" x 5" and are UV coated and the size. If your training budget doesn't allow for a purchase of the Trust book for everyone, give everyone this card instead. They are available in packs of 20 for only $15. It is another way we are trying to provide you with just-in-time products to help make your organization mighty!
The author of this book, Charles Feltman, is a coach with many years of experience working with all kinds of people and organizations. For this reason, he's able to define trust in a way that I hope you will find eminently useful. First he defines trust as choosing to risk making something you value vulnerable to another person's actions. He then breaks the concept of trust down into 4 assessments. That means that instead of labeling someone as untrustworthy, you can dig deeper and define which of the 4 assessments you are struggling with. The 4 assessments are:
The goal of the book is to give you enough clear and concrete language to understand and address issues of trust at work and includes some sample scripts. As we've worked on it, my long-term colleague who designs the book and had a continuous conversation about just how relevant the concept of trust is at this moment in time. While the book, like all thin books focuses on work in organizations, it is information and ideas useful in all areas of life.
I know there are other good, thick books out there on trust. However, we set out to create a book that would simply explain what is a very complex topic, that you can read in less than two hours, and have at least one 'ah hah' moment from the content. I think Charles has done that and done it well. We will have a sample chapter up on our website in approximately two weeks. In the meantime, consider his definition of trust and the people around you.
Do you trust them in all four assessments?
What are you willing to make vulnerable to others?
Quantity pricing: 10 to 50 copies, $8.95; 51 or more copies, $8.50. (Discounts are reflected in the online order form)
Paperback: 68 pages
Shipping charges: $4 for one copy (U.S. Mail), $6 for 2 or 3 copies (U.S. Mail). UPS Ground for quantities of 4 or more. Quicker delivery options also available. For more information, including shipping for international orders, click here.