what they're saying about the book

Comments about The Thin Book of® Trust from recent readers:

"Everyone talks about trust but few understand what it really means, how it is built or destroyed. Charles Feltman's The Thin Book of® Trust is an excellent guide to understanding the distinctions of trust; sincerity, reliability, competence and care. This is an excellent resource for anyone interested in building trust-based relationships with their clients, colleagues and employees." - Elaine Howard, Chief Talent Officer, Millward Brown

"Trust is the foundation of everything we do and the key leadership competency of the new global economy. The Thin Book of® Trust teaches those traits that will help you earn and keep the trust of those with whom you work. The results will affect the trajectory of your company and your life." - Stephen M.R. Covey, author of the New York Times bestseller The SPEED of Trust

"The is an excellent book on an important subject. It provides a clear explanation of a new way of looking at trust and real, practical ways to build, maintain and rebuild trust. The vignettes provide vivid pictures of how assessments of sincerity, reliability, competence and caring play out in the workplace. The sample conversations about trust are excellent templates. I plan to use this book as a frequent reference for myself, and I will buy it for my clients and for leaders in my organization." - Jim Gorski, Principal Organization Development Consultant, EMA, Inc.

"This little book, addressing a subject at the heart of effective human relations
and commerce, is a gem. The author uses an engaging, conversational style to
share foundational distinctions about the four trust domains. Not only does he
provide work-related illustrations, and structure reflection and self-assessment,
he also offers ways to learn and become competent, both in maintaining and
restoring trust." - John Lazar, Executive Coach, Co-Executive Editor of the International Journal of Coaching in Organizations

"Charles Feltman has taken the abstract concept of trust and translated it
into tangible elements that readers can hang on to, own, and see in action.
This thought-provoking work coaxes us to take a deeper look inside ourselves.
His book is crisp, relevant, and directly applicable to anyone interested in how
they experience and demonstrate trustworthiness." - Debora Humphreys, Succession and Performance Management, The Aerospace Corporation

"The Thin Book of® Trust delivers valuable insights and practical guidance on
how to boost this critical asset every organization needs. Feltman masterfully
illuminates the multiple facets of trust. Follow his advice and you’ll enjoy better
relationships and results." - Don Maruska, Master Certified Coach and author of How Great Decisions Get Mad

"Great information! This Thin Book of® Trust contains critical information for
anyone who communicates. The concepts in the book provides clear distinctions
for professionals, leaders, managers, business owners, or anyone else who is
interested in becoming more conscious of the factors that affect trust. This Thin
Book provides a quick and concise way of providing this information to the reader." - Julie Bollinger, Ph.D. University of California Los Angeles