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Greetings!

We’ve been asked by many of our customers for periodic, no-nonsense emails with just-in-time information for managers and knowledge workers on how organizations work. This is our 49th issue and we hope you enjoy it. Past issues are available on our website.

What We're Reading

Healing Conversations Now by Joan Chadbourne and Tony Silbert. Taos Institute Publications, 2011.

This book takes Appreciative Inquiry and applies it to conversations with 'elders and dying loved ones.' It began with Tony asking for help on the Appreciative Inquiry Listserve when his mother was dying of cancer. He wanted to know how he could connect with her on a deeper level. What questions could he ask? It sparked many responses from the list, something I watched at the time. One of the wonderful aspects of the AI philosophy is that it has many uses and you don't have to be knowledgeable about Appreciative Inquiry to benefit from it. Essentially, a healing conversation is undertaken by a person hoping for a closer relationship.

"That person is curious and wants to know the other better or to mend a rift or to support the other. That person initiates conversation by asking questions about the best of the other person's life, what's important to that person." (pg. 11)

Then they actively and deeply listen. The authors give many examples where elders surprised their relatives with stories they had never told before. Of course, they had never been asked. Consider whom you have asked about their experiences, history and high points?

There are many short chapters with specific questions for you to use listed at the end. It may not be a book you read cover to cover but instead sample as you face the situation. For example, you may read the chapter on "Conversations After a Serious Diagnosis" if someone you know faces one. Or you may read "Enhance and Mend Relationships" if a broken relationship is bothering you. The tools provided in the book are worth keeping it on your shelf.

Weekly TrustTalk Podcast Continues

Don't forget our TrustTalk?™ tip is updated every Wednesday. They are very short podcasts that I do based on our TrustTalk?™ deck of cards. TrustTalk?™ is a product created to help you create team trust and is now correlated with the Thin Book of Trust's model of trust.

On Sale - The Thin Book of Trust Audiobook

The Thin Book of® Trust is available as an audiobook CD. Normally $19.95, it's now on sale through September for $9.99. Act now while supplies last. More

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Thanks for your interest and support!

Sue Annis Hammond
email: info@thinbook.com
phone: 888.316.9544
web: http://www.thinbook.com