The Thin Book of Trust

An Essential Primer for Building Trust at Work


By Charles Feltman

The Thin Book of® Trust is a small book about a very important subject. A lot has been written about trust: about what it is and what it can do for people, families, companies, communities and countries.

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Often, good work is being sabotaged by interpersonal conflict, political infighting, paralysis, stagnation, apathy, or cynicism. Almost always, one can trace these problems to a breakdown in trust. It not only kills good work, it also inevitably creates some degree of misery, annoyance, fear, anger, frustration, resentment, and resignation. By contrast, in successful companies where people are innovative, engage in productive conflict and debate about ideas, and have fun working together, one can find strong trusting relationships. Having the trust of those you work with is too important not to be intentional about building and maintaining it.

The goal of The Thin Book of® Trust is to give you enough clear and concrete language to understand and address issues of trust at work and includes some sample scripts. You will learn how to build and maintain strong trusting relationships with others, and repair trust when it is broken, by being intentional and consistent in your language and actions. Understanding and consistently demonstrating trustworthy language and behavior will help you earn and keep the trust of the people you work with. 

The author, Charles Feltman, is a coach with many years of experience working with all kinds of people and organizations. For this reason, he's able to define trust in a way that I hope you will find eminently useful. First he defines trust as choosing to risk making something you value vulnerable to another person's actions. He then breaks the concept of trust down into 4 assessments. That means that instead of labeling someone as untrustworthy, you can dig deeper and define which of the 4 assessments you are struggling with. The 4 assessments are:

  • Sincerity

  • Reliability

  • Competence

  • Care

This book includes a pull-out card with the 4 distinctions of Trust. You'll find it very useful in stimulating a conversation about Trust. If your training budget doesn't allow for a purchase of the Trust book for everyone, give everyone this card instead

Brené Brown on Feltman's Definition: "The Most Beautiful"

Watch Brene´ Brown, author of Rising Strong say that Charles Feltman's definition of trust is the "most beautiful definition I've ever heard". It's about 11 minutes into the video, The Anatomy of Trust (on Watch the Video

Quantity Discounts

The following quantity discounts are available for all book purchases:

  • 10 to 49 books - 10%
  • 50+ books - 15%

It's easy if you qualify for a discount. Contact us before placing your order. We’ll provide you with a coupon to apply to your order when you check out. We apologize for any inconvenience, but this is due to the limitation of our web hosting provider.

Watch 3 Minute Introduction to The Thin Book of Trust

Trust at Work® Workshop

Charles Feltman, author of The Thin Book of® Trust, offers a Trust at Work® Workshop. He says: "A Trust at Work® workshop is a fast way to give your team or company an extra competitive edge. This highly interactive half-day or 1-day learning workshop is based on proven practices from The Thin Book of® Trust."

Go here for further information.

About The Author

Charles Feltman is an executive coach, consultant and facilitator. he coaches executives and managers in developing the thinking, being and doing that constitute the most effective leadership in their organizations. He also coaches teams and workgroups around issues of trust, commitment, conflict, collaboration, and accountability. In addition to coaching and consulting for Fortune 500 companies since 1990, Charles has served as a community mediator and facilitator for the past 30 years. In all of his work he has helped people successfully confront and deal with issues of trust, betrayal and reconciliation in their work, community and personal lives.

Prior to beginning his coaching and consulting business, Insight Coaching, Charles was part of the early boom in the Silicon Valley high-tech industry during the 1980s. He also held management positions in higher education administration in the 1970s. Charles holds a Masters degree in Organizational Development from USC and a BA in Psychology from UCSC.

He can be reached at:

Book Facts

Trust at Work Cards

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Extra Thin Book of Trust Pull-out Cards

The Thin Book Trust at Work Cards, is a 20-pack of the pull-out card in The Thin Book of Trust. This card is a handy reminder of the 4 distinctions of Trust that author Charles Feltman makes. It is very useful in stimulating a conversation about Trust. The cards are 8" x 5" and are UV coated.

If your training budget doesn't allow for a purchase of the Trust book for everyone, give everyone this card instead.